Comments on: Customer Feedback in the Non-Profit Sector: Listening to Low-Income Consumers

By: Make More Money Through the Use of Customer Feedback | Original Stage Magazine

Thu, 27 Sep 2012 17:33:40 +0000

[...] Earn More Money By Using The Benefits Of Customer FeedbackCustomer Feedback And The Benefits Your Business Can EnjoyLearn All the Ways Customer Feedback Can Be Used to Improve Your MarketingLeveraging Customer FeedbackWhy Your VoC Program Needs More Than Customer FeedbackGaining Insights With Customer Feedback SurveysCloudera Manager 4.0: Customer Feedback and AdoptionCustomer Feedback in the Non-Profit Sector: Listening to Low-Income Consumers [...]

By: The IdeaWall

The IdeaWall — Tue, 24 Jul 2012 15:23:09 +0000

A way to also get feedback is through discussions that allow customers to voice their opinion in real time. We have a product that called The IdeaWall that allows customers to be involved in Feedback. http://www.theideawall.com/ The IdeaWall is a product designed to capture, manage, and prioritize your customers’ inputs. It easily manages your customer feedback and empowers them to submit their ideas, discuss, vote and be notified of updates.

By: Perla

Perla — Fri, 20 Jul 2012 21:31:34 +0000

@Heather @Anne-Marie Soulsby Yes, at GreatNonprofits, we plan to launch a mobile (non-smart phone) version of our feedback form to enable more people to provide feedback.
It’s so important to nonprofits providing services to people to know what is working, what isn’t, both short term and long term. Technology tools like GreatNonprofits makes it faster, cheaper and easier for nonprofits to get this valuable data.

By: The customer is always right… right? | The Impact Curve

The customer is always right… right? | The Impact Curve — Tue, 17 Jul 2012 04:13:34 +0000

[...] writes about engaging clients to determine and measure impact, and Beth Kanter writes about several nonprofits’ use of constituent feedback in programmatic design and evaluation. This strand of thinking is a core principle in the trendy [...]

By: Anne-Marie Soulsby

Anne-Marie Soulsby — Fri, 13 Jul 2012 11:05:35 +0000

I totally agree! Our projects are designed by our listeners and users. Its vital that we provide the information our beneficiaries want, not what we think they want. Our radio broadcasts encourage text based feedback and our climate change portal will be based on crowd sourced information supporting by open source data. An easy way to demonstrate our effectiveness is by listening to what people say about our work!

By: Heather

Heather — Thu, 12 Jul 2012 15:52:21 +0000

I’m wondering how to get low income people to have access to the internet. One article refers to phones but most people in my neighborhood don’t have computers much less smart phones.

By: Beth

Beth — Wed, 11 Jul 2012 01:55:32 +0000

Alison – I love this post too!

Linda, the Networked Nonprofit is the title of my book, you can order it on amazon here: http://bit.ly/networkednp

By: Alison

Alison — Tue, 10 Jul 2012 18:21:41 +0000

I LOVE this post. I think the nonprofit sector has so much to learn from the web 2.0 world of instant feedback. Thanks to all the work that both of you are doing, Perla and Mia!

By: Linda Johnson

Linda Johnson — Tue, 10 Jul 2012 16:19:37 +0000

Hi,I would like to know more about your The Networked for Nonprofit.I would love to start my own blog,I’m the Volunteer Coordinator for the Colorado African Organization.