Message It: How to Make the Most of Your New Facebook Page | Beth’s Blog

Message It: How to Make the Most of Your New Facebook Page

Guest Post, Strategy, Tips

 

Note from Beth: I’ve been working with John Haydon over the past week to get my Facebook Page ready to go (and it’s gonna rock can’t wait to show it off!).    As part of the process, I’ve been looking at what other nonprofits have done to get ideas.   It takes time to do that, so  I’ve been posting screenshots of Nonprofit Facebook Pages and curating them on pinterest so other nonprofits can spend more time looking, versus hunting.     I noticed that every time I posted an example,  Nancy Schwartz would make a brilliant comment on how to improve the impact.   So I asked her to share her thoughts in a blog post.  Ash Shepherd wrote a guest post earlier this week that offered fabulous templates and steps for developing the graphic images for your Facebook Page.  Couple that advice with Nancy’s marketing advice, and your organization will have knock out Facebook Page.

Message It: How to Make the Most of Your New Facebook Page Guest Post by Nancy Schwartz

There’s no stopping it.

As of March 30, your organization’s Facebook page will be transitioned to the new timeline format, featuring a engaging cover photo (if you do it right) like Surfrider Foundation (see above)

In just 22 days, the Facebook community you’ve been working to build (whether you’ve been slaving away or approaching it more casually), will see something completely different.

This will happen whether you’re ready or not, so I urge you to prepare and use this transition as an opportunity to strengthen your organization’s Facebook presence. Here’s how to shape your new page around photos and images that engage and motivate your community:

Your Facebook Cover Photo Is Prime Real Estate: So Find Photo(s) That Tell Your Story Best

Photographs have incredible power in their ability to draw us, almost sub-consciously, into stories. And it seems that digesting visual content, rather than the narrative content we’re more used to, allows us to engage a bit more freely and fully than usual.

The new Facebook template invites brands like yours to place a large “cover photo” at the top of the page, up to a size of 851 x 315 pixels. That’s about 50% of the screen on my huge iMac screen, which means it could cover up to 80% of the vertical space of the average laptop. That doesn’t leave much space to view other elements on the page, so you have to make it good.

Beyond the real estate, your cover photo is a vital hook in drawing your Facebook community (and visitors) into your organization’s story (now conveyed as a timeline on Facebook), and drives them to learn more about the organization and (we hope) take action.

Select a photo (or collage of photos) that conveys the core message of your organization’s impact in a way that’s relevant, specific, and emotionally compelling. Before you choose a photo, join your colleagues to pinpoint what you’re trying to achieve, and then what strategies and results should be conveyed in the photo.

Search for, or take, an image that is strong enough to transport members of your network so they can experience what it’s like to step in another’s shoes. That’s what the best storytelling does, and what you can do with visual storytelling Facebook style:

The Right Message Makes the Even the Best Photo Resonate More Strongly: Shape and Use Your Cover Photo Well

Most photos (and video) are stronger when framed by some context. That’s why video starts with a title screen and generally finishes with a close, and why many photos and illustrations feature captions. The messaging has to be just enough—not too much as to prevent the viewer from fully experiencing (think of it as entering) the photo), but not too little so that the viewer is barred from entrance by confusion or frustration.

A succinct, targeted message that complements your photograph provides credibility. Even more importantly, it frames the image to direct the viewer towards the action you want them to take, often leading directly to the “aha” moment.

But Facebook Says You Have to Soft Sell—No Calls to Action

Facebook’s always been big on rules, and this transition is no exception. Here are the rules for cover photos:

Cover images…may not contain:

  • Price or purchase information, such as “40% off” or “Download it at our website”
  • Contact information, such as web address, email, mailing address or other information intended for your Page’s About section
  • References to user interface elements, such as Like or Share, or any other Facebook site features
  • Calls to action, such as “Get it now” or “Tell your friends.”

Well that wipes out the most vital messaging there is: Your website (still your home base online) and your call to action.

It’s ironic that this ban comes from the organization that turned “Like” into the biggest call to action ever.

But I hear that Facebook enforces the rules, and I advise you to play by them. Pages like the one below, featuring two banned messages, are likely to be yanked:

Here’s How to Use Messaging that Connects, While Following Facebook’s Rules

I urge you to integrate messaging into your cover photo to frame the experience of your page for your Facebook network and occasional visitors. Here are some messaging approaches that work well:

Weave in your tagline, if it connects your organization’s results with what’s important to your target audiences, quickly and effectively in eight words or less. Make sure it is motivational, and easy to remember to repeat. And your tagline should relate clearly and easily to your cover image. (Learn how to shape that tagline here.)

This example from the International Rescue Committee is a fantasic example of powerful branding. I always knew what IRC did but this cover photo plus tagline clarifies its impact in a deep, emotional way.

2) Announce an event or campaign (but don’t try to sell tickets!)

3) Include Messaging Within The Image Itself

If you’re dead set on featuring a call to action, this is how I’d do it (not recommended for children!)

Mix and Match

I recommend that you approach your cover image much as you do your website home page. Like your home page, your Facebook page is viewed by fans who return constantly, and by those who are learning about your organization for the first time. There’s no longer a welcome page option, so your cover page has to engage all groups.

Here’s how:

  • Rotate your cover image, but ensure it conveys a consistent organizational brand. Otherwise, you’ll confuse visitors and fans alike.
  • Use your four tabs to engage return visitors.  
  • “Highlight” and “pin” key updates.

Bonus: Create Cover Image or Two for Your Facebook Community and Other Supporters to Use on Their Pages

The quickest, cheapest and one of the most reliable way to expand your reach is to ask your colleagues and supporters to serve as messengers, and show them how to be most effective.

I urge you to jump on this opportunity to get your community involved at the nitty-gritty level, by asking them to use your organization’s cover as their personal cover image. And these images can include your vital calls to action!

The Food Bank of Contra Costa & Solano models this approach and provides a range of images for its supporters to choose from.

Here are several other models that provide a strong jumping off point for your own “spread the word” campaign.

How do you plan to use messaging, if at all, in your cover photo? What’s getting in your way of moving forward? Do you have another approach to suggest? Please share your experiences, recommendations and questions in the comments.

Nancy E. Schwartz
President, Getting Attention.org  and Nancy Schwartz & Company

Nancy helps nonprofits succeed through effective marketing as a marketing guide to nonprofit organizations and foundations nationwide, and as publisher of the Getting Attention e-update and blog. For more nonprofit marketing guidance like this, subscribe to her e-update at http://gettingattention.org/nonprofit-marketing/subscribe-enewsletter.html.


10 Responses

  1. Beth, thanks for inviting me to guest here.

    This is a complex transition with lots of seemingly arbitrary rules (brand pages are supposedly about marketing, right?) and I’m glad so many of us are helping guide .orgs through it all.

  2. Beth says:

    Thanks Nancy for the informative post!

  3. Ashley says:

    As always, a very helpful post. I had not heard about the URL rule for the photo and was about to send a note to our designer today.

  4. teddy says:

    Thanks Nancy. Great post. I love the Kitty! Talk about find the emotion!!

  5. Michelle says:

    Thank you Nancy for your take on the changes and for the cover photo examples. My org’s logo includes our .org so I am hoping that is still okay to include.

    Also, I thought I read that brands are not supposed to encourage fans to use our cover photo for their own. Have you heard anything like that?

  6. Very informative….Thank you for all the great ideas!

  7. Nancy

    That was very helpful indeed. Anyone got a good template for a Facebook sized cover photo to help me put together a montage?

    Thanks

  8. Ya Jagoff says:

    thanks.. this new time line is killing us… some times when it doesn’t let us toggle back and forth between personal page HOME and FAN PAGE HOME…when working as an Admin for some FAN PAGES, it always diverts to the personal HOME page…

    question.. the 4 tabs you mentioned, are those the small pics at the top of the time line?

  9. Eric says:

    Yes – Social Media is getting to the next level. Timeline banners and Fan Pages are good business tools. What people are forgetting is the reputation management piece. It has to be a concerted early effort to proactively combat negative press. The story begins with personal branding and too often I see a lot of hard work undermined by negative press.

  10. [...] How do you plan to use messaging, if at all, in your cover photo? What’s getting in your way of moving forward? Do you have another approach to suggest? Please share your experiences, recommendations and questions in the comments. Nancy E. Schwartz is president of GettingAttention.org and of the Nancy Schwartz & Company. Nancy helps nonprofits succeed through effective marketing as a marketing guide to nonprofit organizations and foundations nationwide, and as publisher of the Getting Attention e-update and blog. For more nonprofit marketing guidance like this, subscribe to her e-updates. This article originally appeared at bethkanter.org. [...]