Posts Tagged ‘klout’

Twitter Tip for Networked Nonprofits: Follow the Few To Get To the Many

Source: Valdis Krebs

For the past few years whenever I doing a training or speak about nonprofits and social media and more recently when we’ve presented about the book, The Networked Nonprofit, someone always raises this concern:   “Social media is a time suck.”

Networked Nonprofits are not only experts in using social media, but they know how to streamline their work flow often based on an understanding of applying network theory to their practice.  One of the best principles I learned was from Valdis Krebs  who suggests following fewer people to get to the many in his classic post  “So Many People, So Little Time.”

It isn’t about following thousands and thousands of friends on Twitter.  We don’t have the time or brain cells for that.    It’s about finding people who are connected to different social circles and following them.    Of course you have to be interested in what information or conversations they are sharing on Twitter.   Identifying these people or what Krebs calls “nodes” is core of social network analysis.

And you need to build some redundancy in your network so you have a few multiple paths to people and ideas of interest to you.

He explains why this approach is efficient:

For the time invested, I want maximum return. I use the redundancy of connections, between the many social circles I am interested in, to my advantage. I follow a select group of people that give me the same access as following someone in every group. Follow the few to reach the many!

Strategically I am building a small, yet efficient, group that reaches out into the many diverse information pools I am interested in. I know I am finding good people to follow on Twitter by the number of great exchanges that emerge on many topics. Think before you follow, use your time and ties wisely!

What if  you have been following people without thinking and now have an overloaded Twitter Stream?  Here are some tips that help you tame the Twitter lion.

What is most important to find and cultivate the connectors and weavers in communities or topics of interest.   There are some free tools that can help you visualize your Twitter network or do quasi social network analysis on Twitter.   Here’s a few that I’ve used.

Use Friend or Follow to download a spreadsheet of followers. Sort the information to find  people to get to know.  This works best if you have small network.

Mr. Tweet finds people in your network you should follow (use this after you have built up your following list).

Mailana can help you identify people who have strong affinity.   I wrote about an experiment I did last year using this tool.  One problem is that it doesn’t analyze your network in real time.  You submit the userid and then have to come back a few days later unless it is already in the database.

Twitalyzer is a terrific analytics tool that gives you some good benchmarking metrics for Twitter. Run the  impact report to help you identify influencers.

Twiangulate lets you analyze cross over between your Twitter network and another Twitter user.  This can be useful to find potential collaborators.

Klout lets you track the “influence” of specific Twitter users, including the growth of their network, who they influence, and who they are influenced by.

Mention Map helps you visualize who is interacting with you around which hashtags.  It shows nodes on your network.   There is not information about what exactly how the drawings are created though.

Once you’ve started to identify connectors and people to follow, you’ll need to manage it.  Twitter lists can help you create sub-groups of all your followers.

Create Twitter Lists of those accounts, organized by topic or community
Keep the lists small and manageable
Add these lists to your Twitter client and set up a schedule to monitor.   This makes the Twitter content feel more grounded, as opposed to just flying by.
Create Twitter searches for keywords to find additional sources. Follow them as needed
Tend to your lists regularly and unfollow people who don’t provide value to you, perhaps people who tweet about things you are not interested in.

If you were stranded on a deserted island, and could only follow 150 people, who would you follow?

Apply a little social networking theory and think before you follow.   Ask yourself, if you were stuck on desert island and could only follow 150 people, who would you choose?  How many people do you follow and why?  How do you manage it?

Actionable Listening: Learning from Watching Other Nonprofits

Actionable listening on social media channels means transforming a “river of noise” into insights that are actionable.   That is, you gain insight, can make a decision, or do something.   Listening can help your organization craft conversation starters, figure out how to best start engaging,  identify social content that you can incorporate into your content strategy, identify potential brand ambassadors,  or address a potential crisis early in the game.

Earlier this week,  I was facilitated a peer learning conversation about ways to make listening actionable, particularly on Twitter.   One of the participants observed that Twitter is an efficient and easy way to see what other similar nonprofits are doing in social media spaces and get new ideas.

So, here’s a  recipe on a fun way to do this.  It takes about 30 minutes.

(1)   Brainstorm a list of respected nonprofits in your field or area that might be on Twitter.   Use the “Find People” and type in the organization’s name or use advanced search with keywords.     You might get lucky and discover an organization in your field that has set up a Twitter list of fellow nonprofits.     For example,  the San Francisco Symphony has a list of orchestras.

(2)  Select 10 to analyze further.    Use an excel spreadsheet and compare their Twitter accounts side-by-side.   You will want to look at both quantitative and qualitative information.   For numbers, include follower, following, and list counts.   Next, include the date of last Tweet.    For qualitative, ask yourself:

  • Are they only talking about themselves?
  • Are they engaging with their network?
  • Are there any great ideas you can steal?

Cut and paste the url of a Tweet that you think is a brilliant idea.

(3)  To make it fun,  analyze each Twitter using Klout.   Note their influence scores.    See who scores higher and ask why.  Take a look at the content analysis tab- specifically which of their tweets are getting re-tweeted.

You should have a couple of good ideas.

How you learn from watching your colleague organizations on social media spaces?